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Job Title: Sr.
Technical AnalystWho We Are:Print ePS, the print operating unit of eProductivity Software (ePS), boasts a 30+ year legacy as the leading global software provider across all segments of the print industry.
Our extensive portfolio of cloud-enabled and future-ready software solutions empowers print companies of all sizes, driving profitability, reducing costs, and facilitating successful transformation.Position Overview:Print ePS is seeking a highly skilled and detail-oriented Sr.
Technical Analyst to join our Customer Success team.
This role is crucial for troubleshooting complex technical issues, providing in-depth report-writing services, and managing projects for the Incremental Services team.
As a Sr.
Technical Analyst, you will be responsible for handling technical requests from initial inquiry to resolution while ensuring seamless execution of customer projects.
You will work closely with various cross-functional teams to deliver high-quality solutions using SQL Server, PostgreSQL, Crystal Reports, and iNet Designer technologies.Key Responsibilities:Provide advanced technical expertise and support for SQL Server, PostgreSQL, Crystal Reports, and iNet Designer to drive efficient problem resolution and customer success.Develop, maintain, and optimize complex SQL queries, stored procedures, and scripts to support customer requirements and business processes.Design and generate custom reports using Crystal Reports, including developing reports from scratch to meet unique customer needs.Leverage iNet Designer to create and manage custom workflows and automation solutions.Collaborate with cross-functional teams, including Product Development and Customer Success, to diagnose and resolve technical issues and improve system performance.Serve as a key escalation point for resolving critical technical challenges, ensuring timely and effective problem-solving.Analyze customer needs and translate them into technical solutions, optimizing database performance and report generation.Assist in training and mentoring team members to enhance technical knowledge and ensure best practices in SQL development, PostgreSQL database management, and report writing.Monitor and evaluate system performance, proactively identifying opportunities for improvements and enhancements.Ensure alignment of customer solutions with strategic business objectives, leveraging technical expertise to drive value for customers.Document technical solutions, troubleshooting steps, and best practices to maintain a knowledge base for internal and external stakeholders.Participate in continuous improvement initiatives, staying up to date with emerging technologies in database management, report generation, and workflow automation.Job Requirements:B.E in Computer Science, Information Technology, or equivalent.Expertise in SQL Server and PostgreSQL, including complex queries, stored procedures, indexing, and performance tuning.Strong proficiency in Crystal Reports, with the ability to create reports from scratch.Experience with iNet Designer for workflow and automation solutions.Ability to diagnose and resolve complex technical issues independently with minimal guidance.Excellent analytical and problem-solving skills with a strong technical mindset.Strong verbal and written communication skills, essential for engaging with customers and internal teams.Ability to manage multiple technical projects, ensuring timely and high-quality deliverables.Preferred Qualifications:Experience in the printing industry and associated software solutions.Familiarity with customer success and CRM systems.Proficiency in Microsoft Excel and PowerPoint for data analysis and reporting.PMP/CSM Certification to demonstrate expertise in project management and Agile methodologies.Minimum of 5 years of experience in SQL, report writing, and database management.Minimum of 2 years of experience in a technical leadership or mentorship role.Join us at Print ePS and leverage your technical expertise to deliver impactful solutions that drive customer success At ePS, we are a global team that solves unique business challenges for our customers worldwide.
We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone s expertise and unique perspective.Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.ePS Empowering Packaging and Print