Especialista em Experiência do Cliente

Saia na frente:

CANDIDATE-SE

Vaga ofertada por parceiro do Jobbol:
Medit is a global leader in 3D intraoral scanning solutions and digital dentistry technology.
As we expand across Latin America, we are hiring a CX Specialist to support dealers, resolve technical issues, and elevate the customer experience across the region.The CX Specialist will manage support tickets, provide technical training to dealers, and serve as a key point of communication between LATAM customers and internal Medit teams.
This role is focused on delivering fast, effective support and enabling our dealer network to provide a high level of service to end-users.Key ResponsibilitiesTechnical Support & Dealer EnablementManage incoming support tickets from end-users and dealers, ensuring timely resolution and clear communication.Monitor first response and resolution times; document technical cases and trends.Train LATAM dealers on product troubleshooting, updates, and best practices.Develop and maintain support resources, including guides and FAQs.RMA & Escalation SupportAssist with RMA case tracking, documentation, and coordination with internal teams.Identify recurring product issues and provide feedback to relevant teams.Support efforts to streamline local service experiences, particularly in Brazil.Customer Engagement & EventsProvide technical support during local exhibitions, training events, and customer demos.Assist with product setup and on-site troubleshooting when needed.Communication & ReportingServe as a liaison between LATAM, the U.S.
office, and HQ in Korea.Escalate product or support issues appropriately and follow up through resolution.Track support performance and contribute insights for improving the overall customer experience.Qualifications5+ years in technical support, customer service, or related roles.Experience with dental CAD/CAM systems, intraoral scanners, or digital dentistry tools.Fluent in Portuguese, English, and Spanish.Strong troubleshooting and communication skills; able to train and support non-technical users.Comfortable working independently and cross-functionally.Willingness to travel for exhibitions, dealer visits, and events.