Analista de Garantia da Qualidade

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CANDIDATE-SE

Vaga ofertada por parceiro do Jobbol:
We re Hiring: Quality Assurance Partner - Customer ExperienceKeeta is an independent brand of Meituan, the world s largest tech-driven retail company.
Keeta is revolutionizing the food delivery space.
As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences.
With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.As our Quality Analyst Partner, you ll play a pivotal role in elevating customer experience by designing and operating scalable quality systems across our global service organization.You won t just be part of a team you ll be shaping our customer excellence blueprint in emerging markets, collaborating with high-impact teams worldwide, and driving lasting change.What You ll DoQuality System Implementation: Partner with cross-functional teams to roll out tools like transaction monitoring, coaching, and DSAT analysis that scale across global operations.Policy & Standards Management: Maintain and evolve quality standards and policies that boost customer satisfaction and ensure operational excellence.Drive Data-Led Improvements: Analyze service data and customer journeys to identify opportunities, target key gaps, and drive changes with precision auditing.Be the Bridge to Global Strategy: Work closely with regional and global teams, offering localized insights and bringing in global best practices.Why Keeta?Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.Global Impact: Join a company that s transforming the way people enjoy food, impacting communities around the world.What We re Looking For3+ years in quality assurance or quality management (preferably in a contact center or service HQ environment)Fluent in Portuguese & English (Mandarin is a plus )Deep knowledge of QA methodologies and customer service best practicesExcellent communication and feedback delivery skillsExperience collaborating across teams and managing global projectsIndependent, proactive, and passionate about exceptional customer experience Location: São Paulo, Brazil Apply now and help us achieve our mission of delivering Top 1 customer service experience in every market we enter.
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